TERMS AND CONDITIONS – For all trips

Terms and Conditions apply to all public and private tours.
Being an outdoor activity based on a river, we take the Health and Safety
of our passengers, crew and other river users very seriously.
Due to factors beyond our control we have to

In making a booking and joining a boat trip with Camboats you

accept and are fully bound by these terms and conditions.

PUBLIC TRIPS

At the commencement of the trip a short safety briefing by a member of crew will be given to explain safety aboard that vessel – please listen to it.
Public trips booked by individuals/families will leave on time and seats on a later trip will be offered where possible.
Please arrive at around 10 minutes before cruise time to allow safe boarding prior to departure.
Please make yourself clearly visible as a passenger by standing at one of our Camboats trips signs.
Departures are in public spaces, so make it known you are waiting for a trip.
We do our best to arrive and depart on time, however due to a number of circumstances we can be delayed between trips
Please check the Public Trips page of the website for daily updates about river safety conditions and other river events that may impact the regular public cruising timetable.
For safety reasons, passengers are not permitted in the galley, steering position, on the roof, foredeck or gunnels as identified aboard each boat. Similarly, the crew carries out lock operation at all times.
Certain public trips may be cancelled if minimum numbers of passengers are not reached to make the tour viable.
Exact trip routes and/or distance covered by tours may be affected by river conditions, weather, official river races and other unforeseen events.
Where known in advance we will advise you of events that affect a particular part of the river, or time of the day.

PRIVATE AND GROUP TOURS

At the commencement of the trip a short safety briefing by a member of crew will be given to explain safety aboard that vessel – please listen to it.
Delayed private group agreed departure time might result in the imposition of an additional charge for waiting time, shortening of cruise duration, or the cancellation of the cruise if later bookings are jeopardised.
Persons in charge of school and other children’s groups are reminded that, whilst the skipper accepts overall responsibility for safety whilst groups are aboard, the group leaders remain responsible for the behaviour of their group.
Please arrive at around 10 minutes before cruise time to allow safe boarding prior to departure.
For safety reasons, passengers are not permitted in the galley, steering position, on the roof, foredeck or gunnels as identified aboard each boat. Similarly, the crew carries out lock operation at all times.

Passenger Behaviour

Reasonable behaviour from all passengers is expected at all times and the skipper reserves the right to refuse entry or require an individual or an entire party to leave the boat if their behaviour is socially unacceptable or likely to compromise the safety of the boat or other river users.
There is a no smoking policy on board our vessels, unless identified specifically otherwise.
All rubbish must remain inside the boat until moored up. Nothing to be thrown overboard i.e. corks, teabags, rubbish, etc …..
Requests may be made for a specific boat, however Camboats reserves the right to change vessel due to operational requirement or river/weather safety. The skippers decision is final.

Booking deposits: Full payment is due 6 weeks before a booking – If trips are cancelled by us due to Covid19 Lockdown then payments are refunded in full.
Cancellation Terms: Full payment of charter price is due if cancelled within 30 days before cruise. Full payment of any catering or entertainment is due if cancelled within 7 days of cruise.
Catering: If you require catering, we need final number of passengers at least three days prior to the cruise.